Shipping policy
At Edmene LLC, we work hard to ensure your order arrives quickly, safely, and at the best possible cost. This policy outlines how we process, ship, and deliver your purchases.
Order Processing
- Orders are typically processed within 1–2 business days after payment is confirmed.
- During high-volume periods (holidays, promotions), processing may take up to 4 business days.
- Orders placed after 2:00 PM (local time) will be processed the next business day.
Shipping Rates & Methods
- Shipping rates are calculated at checkout based on your location, product weight, and selected carrier.
- We offer Standard, Expedited, and Express options where available.
- Free standard shipping is available on qualifying orders (minimum order value will be shown on our site).
Domestic Shipping (U.S.)
- Standard: 5–8 business days
- Expedited: 2–4 business days
- Express: 1–2 business days
International Shipping
- Available to select countries; options and rates will be shown at checkout.
- Delivery times vary by destination and may take 7–21 business days.
- Customs duties, VAT, and import fees (if applicable) are the responsibility of the customer.
Order Tracking
- Once shipped, you’ll receive an email with a tracking link.
- You can also log into your Edmene LLC account to view your order status at any time.
Delivery Issues
- If your package is delayed, lost, or arrives damaged, contact support@edmenellc.com within 7 days of the expected delivery date.
- If you purchased shipping protection, claims will be handled according to our protection partner’s policy.
Address Accuracy
- Please double-check your shipping address before placing an order.
- Edmene LLC is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
Contact Us
For any shipping questions or special requests, email us at support@edmenellc.com. We’re here to help!
